Goldstein and Bowers (2015) have asserted that using the term “consumer” to describe patients might “eliminate the most crucial element in the effective delivery of care: compassion” (p. 164).
Parenthetical:
When using the term “consumer” to describe patients, it might “eliminate the most crucial element in the effective delivery of care: compassion” (Goldstein & Bowers, 2015, p. 164).
Paraphrase/Summary
Narrative:
Goldstein and Bowers (2015) have asserted that when using the term “consumer” to describe patients, it might compromise healthcare services by deemphasizing compassion.
Parenthetical:
When using the term “consumer” to describe patients, it might compromise healthcare services by deemphasizing compassion (Goldstein & Bowers, 2015).
*** Remember: Each source listed on the reference page must correspond to at least one in-text citation in the body of the paper; each in-text citation must correspond to a source listed on the reference page.
