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Career Resources

Job resources for all students and graduates, including veterans and dependents

Summary and Highlights

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Creating a Summary and Highlights of Qualifications:

  • This is a great place to highlight your skills and abilities in relation to the job you are applying for. 

  • For example, if you are looking to apply for a position as a customer service associate, it would be good to focus on your successes assisting people or phone skills. 

  • This really shows the employer you are the right person for the job. 

  • In this area it is also important to quantify any amount of experience or training you may have.  

  • Focus on keywords in the job description

  • Be specific to the industry you are applying for 

Summary Example

Business professional with 4 years of administrative experience as well as 10 years’ experience in customer service. Strong communication skills and willing to develop sales techniques. Depth of background includes data entry processes, filing, fielding calls, and greeting visitors. Able to appropriately resolve conflicts and escalated issues. Able to operate a PC, Microsoft Office Suite and internet research.

Highlights Example

  • Knowledgeable of credit union services and products

  • Excellent communication skills, both written and verbal

  • Able to work with little supervision

  • Strong organizational skills and ability multi-task

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